Website Privacy Policy
Introduction
We are very sensitive to privacy issues. The purpose of this Website Privacy Policy is to let you know how we handle the information we receive from you through this website. Portions of this website may describe additional privacy practices applicable to specific types of information or to information provided on specific Web pages.
This Website Privacy Policy does not apply to information collected through other means such as by telephone or in person, although that information may be protected by other privacy policies. As used in this Website Privacy Policy, terms such as "we" or "our" and "Company" refer to UnitedHealthcare and its current and future affiliate entities.
This site is intended for a United States audience. If you access this site from outside the U.S., you acknowledge, agree, and consent that any information you provide, including any personal information, will be transferred to and processed by a computer server located within the U.S., and subject to U.S. laws and regulations. Further, if you access this site from outside the U.S., you acknowledge and agree that you are responsible for compliance with any applicable local or national laws, rules or regulations applicable to such use.
Cookies and non-personal information
"Non-personal information" means information that does not permit us to specifically identify you by your full name or similar unique identifying information such as a social security number, member identification number, address or telephone number. The Company uses "cookie" technology and similar technology to gather non-personal information from our website visitors such as which pages are used and how often they are used, and to enable certain features on this website.
You may disable these cookies and similar items by adjusting your browser preferences on your computer at any time; however, this may limit your ability to take advantage of all the features on this website. Keep in mind that cookies are not used to collect any personal information and do not tell us who you are. Some examples of the way we use cookies include:
- Tracking resources and data accessed on the site.
- Recording general site statistics and activity.
- Assisting users experiencing website problems.
- Enabling certain functions and tools on this website.
- Tracking paths of visitors to this site and within this site.
We may also collect other forms of non-personal information such as what web browsers are used to read our website and what websites are referring traffic or linking to our website. Aggregate and de-identified data regarding website users is also considered non-personal information.
With whom is non-personal information shared?
Because non-personal information does not identify who you are, we do not limit the ways we may use or share non-personal information. For example, we may share non-personal information with our affiliates, suppliers, employees and agents, other businesses, and the government.
Personal information provided by you
"Personal information" means information that specifically identifies you as an individual, such as your full name, telephone number, e-mail address, postal address, or certain account numbers. As used in this Website Privacy Policy, personal information does not include any information protected under HIPAA, which would be protected as described in the HIPAA Notices of Privacy Practices of your health plans or physicians and other health care professionals.
This website may include web pages that give you the opportunity to provide us with personal information about yourself. You do not have to provide us with personal information if you do not want to; however, that may limit your ability to use certain functions of this website or to request certain services or information.
We may combine personal information that you provide us through this website with other personal information held by the Company, including with affiliates or our vendors. For example, if you have purchased a product or service from us, we may combine personal information you provide through this website with information regarding your receipt of the product or service.
We may use personal information for a number of purposes such as:
- To respond to an e-mail or particular request from you.
- To personalize the website for you.
- To process an application as requested by you.
- To provide you with information that we believe may be useful to you, such as information about health products or services provided by us or other businesses.
- To comply with applicable laws, regulations, and legal process.
- To protect someone's health, safety, or welfare.
- To protect our rights, the rights of affiliates or related third parties, or take appropriate legal action, such as to enforce our Terms of Use.
- To keep a record of our transactions and communications.
- As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.
You understand and specifically agree that we may use personal information to contact you through any contact information you provide through this website, including any email address, telephone number, cell phone number, text message number, or fax number.
With whom is personal information shared?
We will only share your personal information with third parties as outlined in this Website Privacy Policy (in its current or future form) and as otherwise permitted by law.
We share and give access to personal information to our employees and agents in the course of operating our businesses. For example, if you sent us an e-mail asking a question, we would provide your e-mail address to one of our employees or agents, along with your question, in order for that person to reply to your e-mail. We may share personal information with other affiliates or business units within the Company.
We may share and give access to personal information with other companies that we hire to perform services on our behalf or collaborate with. For example, we may hire an outside company to help us send and manage e-mail, and in that case we might provide the outside company with your e-mail address and certain other information in order for them to send you an e-mail message on our behalf. Similarly, we may hire outside companies to host or operate some of our websites and related computers and software applications.
However, if we share or give access to personal information to outside companies we require them to use the personal information only for limited purposes, such as for sending you the e-mail in the example above. If you believe we or any company associated with the Company has misused any of your information please contact us immediately and report such misuse. We may share personal information if all or part of the Company is sold, merged, dissolved, acquired, or in a similar transaction. We may share personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules, or engage in behavior that is harmful to other visitors, or is illegal.
If you submit information or a posting to a chat room, bulletin board, or similar "chat" related portion of this website, the information you submit along with your screen name will be visible to all visitors, and such visitors may share with others. Therefore, please be thoughtful in what you write and understand that this information may become public.
Reviewing my information
This website may permit you to view your visitor profile and related personal information. If this function is available, we will include a link on this website with a heading such as "My Profile" or similar words. Clicking on the link will take you to a page through which you may review your visitor profile and related personal information.
Website and information security
We use a number of physical security (such as locks and alarm systems), electronic security (such as passwords and encryption methods), and procedural security methods (such as rules regarding the handling and use of information), designed to protect the security and integrity of information submitted through this website. Due to the nature of the Internet and on-line communications, however, we can not guarantee that any information transmitted on-line will remain absolutely confidential, and we are not liable for the illegal acts of third parties such as criminal hackers.
Our online communication practices
General e-mail communications
Most e-mail, including any e-mail functionality on our site, does not provide a completely secure and confidential means of communication. It is possible that your e-mail communication may be accessed or viewed inappropriately by another Internet user while in transit to us. If you wish to keep your information completely private, you should not use e-mail. We may send e-mail communications to you regarding topics such as general health benefits, website updates, health conditions, and general health topics.
Other online communications
The Company sends electronic newsletters, notification of account status, and other communications such as information marketing other products or services offered by us, on a periodic basis to various individuals and organizations. To opt-out of any specific electronic communication you're receiving, click on the opt-out button associated with the specific communication.
Contact us.
To contact us regarding this Website Privacy Policy and our related privacy practices, please contact us at:
Customer Service - Privacy Unit
PO Box 740815
Atlanta, GA 30374-0815.
Effective date
The Effective Date of this Privacy Policy is August 30, 2011.
Changes to this Website Privacy Policy
We may change this Website Privacy Policy. If we do so such change will appear on this page of our website or in another location as indicated by us. It is your responsibility to review the Website Privacy Policy each time you use this website. By continuing to use this website, you consent to any changes to our Website Privacy Policy.
Legal Information
The following paragraphs on this page, as well as our Privacy and Security Statement and Online Service Agreement, describe the terms and conditions ("Terms") on which we offer you access to our services. Please feel free to browse, communicate with, and otherwise use the site. At the same time, please keep in mind that your access to this site is subject to the terms and conditions we establish as well as all applicable laws.
Basis for Guidelines
These guidelines are based on the recommendations of the U.S. Preventive Services Task Force (USPSTF), U.S. Department of Health and Human Services and the Advisory Committee on Immunization Practices of the Centers for Disease Control and Prevention. They are provided for informational purposes only, and do not constitute medical advice. Individuals with symptoms or at high risk for disease may need additional services or more frequent interventions. Discuss with your doctor how these guidelines may be right for you, and always consult your doctor before making any decisions about medical care. These guidelines do not necessarily reflect the vaccines, screenings or tests that will be covered by your benefit plan. Always refer to your plan documents for specific benefit coverage and limitations or call the toll-free member phone number on the back of your health plan ID card.
Warranties for Our Site
We use reasonable methods to include accurate and up-to-date information on the site. Because of the possibility of human and mechanical error, as well as other factors, we disclaim any implied warranty of any kind, including representation about its accuracy, completeness, or appropriateness or fitness for a particular purpose, and no infringement. You assume full responsibility for using the information on this site, and you understand and agree that we are neither responsible nor liable for any claim, loss, or damage resulting from its use. You agree to use our site on an "AS IS" and an "AS AVAILABLE" basis. All faults as to satisfactory quality, performance, accuracy, and effort remain with you.
Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In addition, some of our content may not apply to you.
No Liabilities for Our Site
We will not be liable for any delay, difficulty in use, inaccuracy or incompleteness of information, computer viruses, malicious code, loss of data, compatibility issues, or otherwise. We will not be liable even if someone has advised us of the possibility of such damages or loss, and/or someone has informed us of a problem with the site or its content. You use the site at your own risk. We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to our site, or any other link we provide to another site.
By using our site, you accept at your own risk that the Internet may not perform as intended despite our best efforts, your best efforts, and the best efforts of our and your Internet service providers.
Site Integrity
You may access our Web site for normal use. You may not use any device, software, routine, or agent to interfere or attempt to interfere with the proper working of our site. You may not take any action, which imposes an unreasonable or disproportionately large load on our infrastructure.
You may not disclose or share your password to or with third parties or use your password for any unauthorized purpose. You may not attempt to log in with a User Name other than your own.
Ownership, License and Restrictions on Use
All right, title and interest (including all copyrights, trademarks and other intellectual property rights) in this site belong to us or our licensors. We grant you a nontransferable, limited license to view and use this site only for your personal information, education or other non-commercial use. No part of this site may be reproduced, republished, copied, transmitted, or distributed in any manner without our express written permission.
Links
While visiting our Web site(s), you may leave the site and access certain non-UnitedHealth Group sites. We provide links to other Web sites to information on topics that may be useful to you. We do not endorse, and are not responsible for the content and accuracy of these sites. We also do not warrant that these sites are free from any claims of copyright, trademark, or other infringement of the rights of third parties, or that such sites are free of computer viruses. We are also not responsible for the contents of any site linked to our site.
Governing Law and Statute of Limitations
The laws of the State of Connecticut govern these Terms.
Before seeking legal recourse for any harm you believe you have suffered from your access to our site. In the event that you believe our site has irreparably harmed you, you agree to inform us and to give us thirty (30) days to cure the harm before initiating any action. You must initiate any cause of action within one (1) year after the claim has arisen, or you will be barred from pursuing any cause of action.
